Most 911 calls are designed for emergencies, but many times, the callers don’t have one.
They are not, in other words, calls where someone’s life is in danger. They are not about a fire that threatens to destroy their home. They are not even calls about a cat being stuck in a tree. Many, in fact, are not what you’d call an emergency at all.
That’s why we applaud the Greeley action lab.
The action lab is a goofy name for a serious experiment: Rather than respond to all 911 calls with a huge fire truck, the city tries to send a smaller SUV full of qualified people to advise potential patients and guide them to services better suited to their needs.
Read the full story at the Greeley Tribune.